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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D


ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Business is Combat Business is Combat by James D. Murphy

Business is Combat

by James D. Murphy


ISBN 13: 9780060393250

Format: Hardcover (207 pages)
Publisher: HarperCollins
Published: 01 Oct 2000

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Improving Workplace Learning (Improving Learning) Improving Workplace Learning (Improving Learning) by Karen Evans, Lorna Unwin, Phil Hodkinson, Helen Rainbird

Improving Workplace Learning (Improving Learning)

by Karen Evans, Lorna Unwin, Phil Hodkinson, Helen Rainbird


ISBN 13: 9780415371209

Format: Paperback (224 pages)
Publisher: Routledge
Published: 31 Aug 2006

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NLP Business Masterclass: Skills for realising human potential (Financial Times Series) NLP Business Masterclass: Skills for realising human potential (Financial Times Series) by David Molden

NLP Business Masterclass: Skills for realising human potential (Financial Times Series)

by David Molden


ISBN 13: 9780273650164

Format: Paperback (336 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Sep 2000

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Human Resource Development: Theory and Practice Human Resource Development: Theory and Practice by Jeff Gold,Rick Holden,Paul Iles,Jim Stewart,Julie Beardwell

Human Resource Development: Theory and Practice

by Jeff Gold,Rick Holden,Paul Iles,Jim Stewart,Julie Beardwell


ISBN 13: 9780230216877

Format: Paperback (368 pages)
Publisher: Palgrave Macmillan
Published: 25 Nov 2009

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Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry by Larry Israelite

Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry

by Larry Israelite


ISBN 13: 9781562864545

Format: Hardcover (227 pages)
Publisher: ATD Press
Published: 15 Oct 2006

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Still More Games Trainers Play (McGraw-Hill Training Series) Still More Games Trainers Play (McGraw-Hill Training Series) by Edward E. Scannell,John W. Newstrom

Still More Games Trainers Play (McGraw-Hill Training Series)

by Edward E. Scannell,John W. Newstrom


ISBN 13: 9780070464278

Format: Paperback (311 pages)
Publisher: McGraw-Hill Education
Published: 30 Jun 1991

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Leadership in Organizations Leadership in Organizations by John Storey

Leadership in Organizations

by John Storey


ISBN 13: 9780415310338

Format: Paperback (368 pages)
Publisher: Routledge
Published: 23 Oct 2003

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Michael Allen's Guide to e-learning: Building Interactive, Fun and Effective Learning Programs for Any Company Michael Allen's Guide to e-learning: Building Interactive, Fun and Effective Learning Programs for Any Company by Michael W. Allen

Michael Allen's Guide to e-learning: Building Interactive, Fun and Effective Learning Programs for Any Company

by Michael W. Allen


ISBN 13: 9780471203025

Format: Paperback (356 pages)
Publisher: John Wiley & Sons
Published: 18 Feb 2003

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Coaching Clues: Real Stories, Powerful Solutions, Practical Tools Coaching Clues: Real Stories, Powerful Solutions, Practical Tools by Marian J. Thier

Coaching Clues: Real Stories, Powerful Solutions, Practical Tools

by Marian J. Thier


ISBN 13: 9781857883374

Format: Paperback (256 pages)
Publisher: Nicholas Brealey Publishing
Published: 01 May 2003

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Virtual Presentations That Work Virtual Presentations That Work by N/A

Virtual Presentations That Work

by N/A


ISBN 13: 9780071739368

Format: Paperback (288 pages)
Publisher: McGraw-Hill Professional
Published: 01 Jun 2010

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Teaching Training for Non-Teachers (Personal and Professional Development) Teaching Training for Non-Teachers (Personal and Professional Development) by Derek Milne

Teaching Training for Non-Teachers (Personal and Professional Development)

by Derek Milne


ISBN 13: 9781854331847

Format: Illustrated (192 pages)
Publisher: John Wiley & Sons
Published: 29 Jan 1996

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