Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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Managing Stress: Expert Solutions to Everyday Challenges (Harvard Pocket Mentor Series)
by Harvard Business Review
ISBN 13: 9781422118757
Format: Illustrated (112 pages) Publisher: Harvard Business Review Press Published: 01 Dec 2007
Even More Games Trainers Play (McGraw-Hill Training Series)
by Edward E. Scannell
ISBN 13: 9780070464148
Format: Paperback (352 pages) Publisher: McGraw-Hill Published: 01 May 1994
Coaching Across Cultures: New Tools for Leveraging National, Corporate and Professional Differences
by Philipe Rosinski
ISBN 13: 9781857883015
Format: Paperback (336 pages) Publisher: Nicholas Brealey International Published: 30 Jan 2003
A Guide to Management Development Techniques: What to Use When
by Kenneth Fee
ISBN 13: 9780749436209
Format: Paperback (160 pages) Publisher: Kogan Page Ltd Published: 01 Sep 2001
Developing Human Resources (Institute of Management Diploma)
by Christopher Mabey
ISBN 13: 9780750618243
Format: Paperback (260 pages) Publisher: Routledge Published: 19 Aug 1994
High Flyers: Developing the Next Generation of Leaders
by Morgan W. McCall
ISBN 13: 9780875843360
Format: Illustrated (272 pages) Publisher: Harvard Business Review Press Published: 01 Sep 1997
Shaping Your HR Role: Succeeding in Today's Organizations
by William Kahnweiler,Jennifer Kahnweiler
ISBN 13: 9780750678230
Format: Paperback (264 pages) Publisher: A Butterworth-Heinemann Title Published: 04 May 2005
The Changing World of the Trainer: Emerging Good Practice (The HR Series)
by Martyn Sloman
ISBN 13: 9780750680530
Format: Paperback (304 pages) Publisher: A Butterworth-Heinemann Title Published: 05 Mar 2007
Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant
by James D. Kirkpatrick, Wendy Kayser Kirkpatrick
ISBN 13: 9780814414644
Format: Hardcover (256 pages) Publisher: Amacom Published: 01 Mar 2010
Co-active Coaching: New Skills for Coaching People Toward Success in Work and Life
by Laura Whitworth,Henry Kimsey-House,Phil Sandahl,John Whitmore
ISBN 13: 9780891061236
Format: Hardcover (265 pages) Publisher: Davies-Black Publishing Published: 31 Dec 1998
Topgrading: How Leading Companies Win by Hiring, Coaching and Keeping the Best People
by Bradford D. Smart
ISBN 13: 9781591840817
Format: Illustrated (592 pages) Publisher: Portfolio Published: 01 Jan 2005 Other Format: Hardcover