101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (Pfeiffer Essential Resources for Training and HR Professionals)
by Lorraine L. Ukens
ISBN 13: 9780787982003
Format: Paperback (400 pages) Publisher: Jossey Bass Published: 27 Mar 2007
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Beyond E-Learning: Approaches and Technologies to Enhance Organizational Knowledge, Learning and Performance.
by Marc J. Rosenberg
ISBN 13: 9780787977573
Format: Hardcover (400 pages) Publisher: Jossey Bass Published: 17 Mar 2006
The 18 Challenges of Leadership: A Practical, Structured Way to Develop Your Leadership Talent
by Trevor Waldock,Shenaz Kelly-Rawat
ISBN 13: 9780273688105
Format: Paperback (364 pages) Publisher: Prentice Hall Published: 20 May 2004
Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT
by Paul L. Marciano Ph.D.
ISBN 13: 9780071714013
Format: Hardcover (256 pages) Publisher: McGraw-Hill Professional Published: 01 Jul 2010
The Trainer's Toolkit: Bringing Brain-friendly Learning to Life
by Kimberley Hare,Larry Reynolds
ISBN 13: 9781904424239
Format: Illustrated (224 pages) Publisher: Crown House Publishing Published: 26 Jan 2005
How to Run Seminars and Workshops: Presentation Skills for Consultants, Trainers and Teachers
by Robert L. Jolles
ISBN 13: 9780471594772
Format: Paperback (240 pages) Publisher: John Wiley & Sons Published: 11 Jan 1994 Other Format: Paperback
Coaching Made Easy: Step-by-step Techniques That Get Results
by Robin Prior
ISBN 13: 9780749439538
Format: Paperback (192 pages) Publisher: Kogan Page Published: 28 Mar 2003
Shaping Your Career: Expert Solutions to Everyday Challenges (Pocket Mentor)
by Harvard Business Review
ISBN 13: 9781422118764
Format: Paperback (88 pages) Publisher: Harvard Business Review Press Published: 18 Feb 2008
Coaching, Counselling & Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance: How to Choose and Use the Right Technique to Boost Employee Performance
by Florence Stone
ISBN 13: 9780814473856
Format: Hardcover (240 pages) Publisher: Amacom Published: 01 Mar 2007
Michael Allen's Guide to e-learning: Building Interactive, Fun and Effective Learning Programs for Any Company
by Michael W. Allen
ISBN 13: 9780471203025
Format: Paperback (356 pages) Publisher: John Wiley & Sons Published: 18 Feb 2003
Forced Ranking: Making Performance Management Work
by Dick Grote
ISBN 13: 9781591397489
Format: Hardcover (260 pages) Publisher: Harvard Business School Press Published: 01 Nov 2005
Transformational Learning: Renewing Your Company Through Knowledge and Skills
by Daniel R. Tobin
ISBN 13: 9780471132899
Format: Hardcover (283 pages) Publisher: John Wiley & Sons Published: 04 Apr 1996