Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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Managing Stress: Expert Solutions to Everyday Challenges (Harvard Pocket Mentor Series)
by Harvard Business Review
ISBN 13: 9781422118757
Format: Illustrated (112 pages) Publisher: Harvard Business Review Press Published: 01 Dec 2007
The Good Mentoring Toolkit for Healthcare
by Helen Bayley, Ruth Chambers, Caroline Donovan
ISBN 13: 9781857756494
Format: Paperback (168 pages) Publisher: CRC Press Published: 01 Sep 2004
The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book Series)
by Chris Chen ,Hadley M. Roth
ISBN 13: 9780071443852
Format: Paperback (250 pages) Publisher: McGraw-Hill Professional Published: 01 Jan 2005
Mentoring Students and Young People: A Handbook of Effective Practice
by Andrew Miller
ISBN 13: 9780749435431
Format: Paperback (224 pages) Publisher: Routledge Published: 01 Mar 2002
The Nurse Mentor and Reviewer Update Book
by N/A
ISBN 13: 9780335241194
Format: Paperback (168 pages) Publisher: Open University Press Published: 01 Jun 2010
Achieving Excellence in Your Coaching Practice (Essential Coaching Skills and Knowledge)
by Gladeana McMahon,Stephen Palmer,Christine Wilding
ISBN 13: 9781583918968
Format: Paperback (248 pages) Publisher: Routledge Published: 17 Nov 2005
Coaching Across Cultures: New Tools for Leveraging National, Corporate and Professional Differences
by Philipe Rosinski
ISBN 13: 9781857883015
Format: Paperback (336 pages) Publisher: Nicholas Brealey International Published: 30 Jan 2003
Even More Games Trainers Play (McGraw-Hill Training Series)
by Edward E. Scannell
ISBN 13: 9780070464148
Format: Paperback (352 pages) Publisher: McGraw-Hill Published: 01 May 1994
Training on Trial: How Workplace Learning Must Reinvent Itself to Remain Relevant
by James D. Kirkpatrick, Wendy Kayser Kirkpatrick
ISBN 13: 9780814414644
Format: Hardcover (256 pages) Publisher: Amacom Published: 01 Mar 2010
Co-active Coaching: New Skills for Coaching People Toward Success in Work and Life
by Laura Whitworth,Henry Kimsey-House,Phil Sandahl,John Whitmore
ISBN 13: 9780891061236
Format: Hardcover (265 pages) Publisher: Davies-Black Publishing Published: 31 Dec 1998
The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
by Peter M. Senge
ISBN 13: 9780385472562
Format: Illustrated (608 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 20 Jun 1994 Other Format: Paperback