Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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The Big Book of Six Sigma Training Games: Proven Ways to Teach Basic DMAIC Principles and Quality Improvement Tools (Big Book Series)
by Chris Chen ,Hadley M. Roth
ISBN 13: 9780071443852
Format: Paperback (250 pages) Publisher: McGraw-Hill Professional Published: 01 Jan 2005
You Don't Have to Do It Alone: How to Involve Others to Get Things Done (UK PROFESSIONAL BUSINESS Management / Business)
by Richard H. Axelrod
ISBN 13: 9781576752784
Format: Illustrated (168 pages) Publisher: Berrett-Koehler Publishers Published: 01 Oct 2004
Topgrading: How Leading Companies Win by Hiring, Coaching and Keeping the Best People
by Bradford D. Smart
ISBN 13: 9781591840817
Format: Illustrated (592 pages) Publisher: Portfolio Published: 01 Jan 2005 Other Format: Hardcover
The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
by Peter M. Senge
ISBN 13: 9780385472562
Format: Illustrated (608 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 20 Jun 1994 Other Format: Paperback
Mentoring in Action: A Practical Guide for Managers
by David Clutterbuck, David Megginson
ISBN 13: 9780749413903
Format: Hardcover (224 pages) Publisher: Kogan Page Ltd Published: 31 Oct 1995
Becoming a New Manager: Expert Solutions to Everyday Challenges (Pocket Mentor)
by Harvard Business Review
ISBN 13: 9781422125076
Format: Illustrated (112 pages) Publisher: Harvard Business Review Press Published: 01 Sep 2008
The Coaching Manual: The Definitive Guide to the Process, Principles and Skills of Personal Coaching
by Julie Starr
ISBN 13: 9780273713524
Format: Paperback (368 pages) Publisher: Prentice Hall Published: 08 Nov 2007
Business Student's Handbook: Learning Skills for Study and Employment
by Sheila Cameron
ISBN 13: 9780273655275
Format: Illustrated (396 pages) Publisher: Financial Times/ Prentice Hall Published: 28 Feb 2002 Other Format: Paperback
Shaping Your HR Role: Succeeding in Today's Organizations
by William Kahnweiler,Jennifer Kahnweiler
ISBN 13: 9780750678230
Format: Paperback (264 pages) Publisher: A Butterworth-Heinemann Title Published: 04 May 2005
Develop Your Training Skills
by Leslie Rae
ISBN 13: 9780749435912
Format: Paperback (192 pages) Publisher: Kogan Page Published: 01 Jul 2001
A Guide to Management Development Techniques: What to Use When
by Kenneth Fee
ISBN 13: 9780749436209
Format: Paperback (160 pages) Publisher: Kogan Page Ltd Published: 01 Sep 2001