Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
by Robert Bacal
ISBN 13: 9780071444538
Format: Paperback (240 pages) Publisher: McGraw-Hill Education Published: 16 Feb 2005
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The Business of Sport Management
by John Beech,Dr Simon Chadwick
ISBN 13: 9780273682684
Format: Paperback (528 pages) Publisher: Financial Times/ Prentice Hall Published: 18 Mar 2004
Training With NLP (Neuro-Linguistic Programming): Skills for trainers, managers and communicators
by Joseph O’Connor,John Seymour
ISBN 13: 9780722528532
Format: Paperback (304 pages) Publisher: Thorsons Published: 04 Sep 2000
Leading Teams: Expert Solutions to Everyday Challenges (Pocket Mentor)
by Harvard Business Review
ISBN 13: 9781422101841
Format: Illustrated (128 pages) Publisher: Harvard Business Review Press Published: 01 Apr 2006
IMOLP Making Rational Decisions: Workbook 15 (Institute of Management Open Learning Programme S.)
by Institute of Management
ISBN 13: 9780750636735
Format: Paperback (96 pages) Publisher: Butterworth-Heinemann Ltd Published: 04 Sep 1997
Coaching Knock Your Socks Off Service
by Ron Zemke,Kristin Anderson
ISBN 13: 9780814479353
Format: Illustrated (174 pages) Publisher: Amacom Published: 01 Sep 1996
Implementing Mentoring Schemes: A Practical Guide to Successful Programs
by Nadine Clutterbuck,David Klasen
ISBN 13: 9780750654302
Format: Paperback (332 pages) Publisher: Routledge Published: 06 Dec 2001
Pocket Mentor Series: Running Meetings: Expert Solutions to Everyday Challenges
by Harvard Business School Press
ISBN 13: 9781422101858
Format: Paperback (95 pages) Publisher: Harvard Business School Press Published: 01 Apr 2006
Doing Research Projects in Marketing, Management and Consumer Research
by Chris Hackley
ISBN 13: 9780415268950
Format: Paperback (224 pages) Publisher: Routledge Published: 22 May 2003
Managing Successful Teams: How to Achieve Your Objectives by Working Effectively with Others (How to books)
by John Humphries
ISBN 13: 9781857032826
Format: Paperback (144 pages) Publisher: How To Books Ltd Published: Jul 1998
Personal Effectiveness (CMI Diploma in Management)
by Alex Murdock,Carol N. Scutt
ISBN 13: 9780750656221
Format: Paperback (422 pages) Publisher: Routledge Published: 18 Dec 2002 Other Format: Paperback
Practical Facilitation: A Toolkit of Techniques
by Christine HOGAN
ISBN 13: 9780749438272
Format: Illustrated (496 pages) Publisher: Kogan Page Published: 02 Jan 2003