In the Line of Fire: How to Handle Tough Questions...When It Counts
by Jerry Weissman
ISBN 13: 9780131855175
Format: Hardcover (216 pages) Publisher: Financial Times/ Prentice Hall Published: 21 Jun 2005
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The Tao of Coaching
by Max Landsberg
ISBN 13: 9780002557849
Format: Hardcover (144 pages) Publisher: HarperCollins Business Published: 02 Sep 1996 Other Format: Paperback
Tough Calls: Selling Strategies to Win Over Your Most Difficult Customers
by Josh Gordon
ISBN 13: 9780814479254
Format: Paperback (224 pages) Publisher: Amacom Published: 01 Jan 1997
One Minute Manager Teams (The One Minute Manager)
by Kenneth Blanchard
ISBN 13: 9780002550338
Format: Hardcover (128 pages) Publisher: HarperCollins Published: 06 Apr 1992 Other Format: Hardcover
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson
ISBN 13: 9780814472903
Format: Paperback (224 pages) Publisher: Amacom Published: 01 Sep 2005
How Organizations Learn: Strategy, Structure, Process and Leadership
by Ken Starkey
ISBN 13: 9780415126106
Format: Paperback (368 pages) Publisher: International Thomson Business Press Published: Mar 1996
MENTORING IN ACTION
by David Megganson
ISBN 13: 9780749423940
Format: Paperback (256 pages) Publisher: Kogan Page Published: 01 Jan 1997
Learning Organizations: Developing Cultures for Tomorrow's Workplace
by Sarita Chawla, John Renesch
ISBN 13: 9781563271106
Format: Hardcover (571 pages) Publisher: Productivity Press Published: 01 Sep 1995
Investors in People Explained: Practical Guide to and Through the Process
by Peter Taylor, Bob Thackwray
ISBN 13: 9780749420833
Format: Paperback (192 pages) Publisher: Kogan Page Ltd Published: 24 Oct 1996 Other Format: Paperback
Tales for Trainers: Using Stories and Metaphors to Facilitate Learning
by Margaret Parkin
ISBN 13: 9780749425104
Format: Paperback (192 pages) Publisher: Kogan Page Ltd Published: 28 Mar 1998
The Trainer's Tool Kit
by Cy Charney,Kathy Conway
ISBN 13: 9780814472682
Format: Paperback (240 pages) Publisher: Amacom Published: 03 Dec 2004
A Practical Guide to Mentoring: How to Help Others Achieve Their Goals
by David Kay,Roger Hinds
ISBN 13: 9781845282141
Format: Paperback (128 pages) Publisher: How To Books Ltd Published: 27 Jul 2007 Other Format: Paperback