Tales for Change: Using Storytelling to Develop People and Organizations
by Margaret Parkin
ISBN 13: 9780749441067
Format: Paperback (165 pages) Publisher: Kogan Page Published: 29 Jan 2004
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The Customer Service Training Tool Kit: 40 Training Activities for Customer Service Trainers
by Val Gee,Jeff Gee
ISBN 13: 9780079137739
Format: Hardcover (300 pages) Publisher: McGraw-Hill Professional Published: 01 Dec 1999
Feedback or Criticism?: Driving Exceptional Performance and Creating a Culture of Coaching
by Daryll Scott,W. Ben Houghton
ISBN 13: 9781907261008
Format: Paperback (88 pages) Publisher: Soap Box Books Published: 01 Jul 2009
The Valuable Office Professional: For Administrative Assistants, Office Managers, Secretaries and Other Support Staff
by Michelle Marie Burke,Mary Glenn
ISBN 13: 9780814478882
Format: Paperback (190 pages) Publisher: Thomas Nelson Published: 29 Jan 2010
Masterful Coaching
by Hargrove
ISBN 13: 9780893842819
Format: Hardcover (310 pages) Publisher: Jossey Bass Published: 13 Oct 1995 Other Format: Illustrated
The Definitive Personal Assistant and Secretarial Handbook: A Best Practice Guide for all Secretaries, PAs, Office Managers and Executive Assistants
by Sue France
ISBN 13: 9780749453459
Format: Paperback (256 pages) Publisher: Kogan page Published: 08 Jan 2009
101 More Training Games
by Gary Kroehnert
ISBN 13: 9780074707494
Format: Paperback (176 pages) Publisher: McGraw-Hill Education / Australia Published: 16 Jan 1998
The Business Student's Handbook: Skills for Study & Employment
by Sheila Cameron
ISBN 13: 9780132349246
Format: Paperback (464 pages) Publisher: Prentice Hall Published: 23 Aug 2007
The Diversity Training Handbook: A Practical Guide to Understanding and Changing Attitudes
by Phil CLEMENTS, John JONES
ISBN 13: 9780749450687
Format: Illustrated (240 pages) Publisher: Kogan Page Published: 03 Oct 2008 Other Format: Paperback
Close The Deal: Smart Moves For Selling: 120 Checklists To Help You Close The Very Best Deal
by Lyle Sussman, Sam Deep
ISBN 13: 9780738200385
Format: Paperback (336 pages) Publisher: Basic Books Published: 30 Dec 1998
The Fifth Discipline Fieldbook: Strategies and Tools for Building a Learning Organization
by Peter M. Senge
ISBN 13: 9780385472562
Format: Illustrated (608 pages) Publisher: Bantam Doubleday Dell Publishing Group Published: 20 Jun 1994 Other Format: Paperback
Services Management: an Integrated Approach
by Mr Bart Van Looy, Roland Van Dierdonck, Paul Gemmel
ISBN 13: 9780273635253
Format: Paperback (524 pages) Publisher: Financial Times/ Prentice Hall Published: 26 Jun 1998