Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
by Stephen Coscia
ISBN 13: 9781578200467
Format: Paperback (142 pages) Publisher: Routledge Published: 11 Jan 1999
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Introduction to ITIL
by Stationery Office
ISBN 13: 9780113309733
Format: Paperback (251 pages) Publisher: Stationery Office Books Published: Aug 2005
The Cult of the Amateur: How Today's Internet Is Killing Our Culture and Assaulting Our Economy
by Andrew Keen
ISBN 13: 9781857883930
Format: Paperback (240 pages) Publisher: Nicholas Brealey Publishing Published: 05 Jun 2007 Other Format: Paperback
Impact Assessment for Development Agencies: Learning to Value Change (Oxfam Development Guideline)
by Chris Roche
ISBN 13: 9780855984182
Format: Paperback (322 pages) Publisher: Oxfam Published: 11 Nov 1999
Managing Information: IT for Business Processes
by David A. Wilson
ISBN 13: 9780750656214
Format: Paperback (284 pages) Publisher: Routledge Published: 31 May 2002 Other Format: Paperback
The Barclays Guide to Computing for the Small Business (Barclays Guides for the Small Business S.)
by AZIZ
ISBN 13: 9780631172567
Format: Paperback (150 pages) Publisher: Wiley–Blackwell Published: 26 Apr 1990
Web Project Management: Delivering Successful Commercial Web Sites
by Ashley Friedlein
ISBN 13: 9781558606784
Format: Paperback (344 pages) Publisher: Morgan Kaufmann Published: 17 Oct 2000
Marketing Plan: A Handbook
by Marian Burk Wood
ISBN 13: 9780130613172
Format: Paperback (254 pages) Publisher: Prentice Hall Published: 25 Apr 2002
Finance for IT Decision Makers: A Practical Handbook for Buyers, Sellers and Managers (Practitioner Series)
by Michael Blackstaff
ISBN 13: 9783540762324
Format: Paperback (214 pages) Publisher: Springer Published: 27 Oct 1999 Other Format: Paperback
Itil® V3 - A Pocket Guide: A Pocket Guide (Itsm Library): Volume 3 (Best Practice)
by Van Haren Publishing
ISBN 13: 9789087531027
Format: Illustrated (168 pages) Publisher: Van Haren Publishing Published: 11 Jan 2007
Questions are the Answers: How to Get to 'Yes' in Network Marketing
by Allan Pease
ISBN 13: 9780959365870
Format: Paperback (112 pages) Publisher: Orion Published: 17 Oct 2002
Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns
by Clayton Christensen,Michael Horn,Curtis Johnson
ISBN 13: 9780071592062
Format: Hardcover (256 pages) Publisher: McGraw-Hill Education Published: 01 Jun 2008