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Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance) by David L. Butler Ph.D

Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)

by David L. Butler Ph.D


ISBN 13: 9780750676847

Format: Paperback (178 pages)
Publisher: A Butterworth-Heinemann Title
Published: 27 Apr 2004

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Competence and Organizational Change: A Handbook Competence and Organizational Change: A Handbook by Shirley Fletcher

Competence and Organizational Change: A Handbook

by Shirley Fletcher


ISBN 13: 9780749421410

Format: Paperback (224 pages)
Publisher: Kogan Page Ltd
Published: 25 Jan 1998

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Active Training: A Handbook of Techniques, Designs, Case Examples and Tips Active Training: A Handbook of Techniques, Designs, Case Examples and Tips by Melvin L. Silberman

Active Training: A Handbook of Techniques, Designs, Case Examples and Tips

by Melvin L. Silberman


ISBN 13: 9780787939892

Format: Hardcover (336 pages)
Publisher: John Wiley & Sons
Published: 13 May 1998

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Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry by Larry Israelite

Lies About Learning: Leading Executives Separate Truth from Fiction in a $109 Billion Industry

by Larry Israelite


ISBN 13: 9781562864545

Format: Hardcover (227 pages)
Publisher: ATD Press
Published: 15 Oct 2006

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Teaching Training for Non-Teachers (Personal and Professional Development) Teaching Training for Non-Teachers (Personal and Professional Development) by Derek Milne

Teaching Training for Non-Teachers (Personal and Professional Development)

by Derek Milne


ISBN 13: 9781854331847

Format: Illustrated (192 pages)
Publisher: John Wiley & Sons
Published: 29 Jan 1996

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Intern Nation: How to Earn Nothing and Learn Little in the Brave New Economy Intern Nation: How to Earn Nothing and Learn Little in the Brave New Economy by Ross Perlin

Intern Nation: How to Earn Nothing and Learn Little in the Brave New Economy

by Ross Perlin


ISBN 13: 9781844678839

Format: Paperback (258 pages)
Publisher: Verso Books
Published: 01 May 2012

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Managing for Development (Lifeskills management series) Managing for Development (Lifeskills management series) by Lifeskills International

Managing for Development (Lifeskills management series)

by Lifeskills International


ISBN 13: 9780566081408

Format: Paperback (116 pages)
Publisher: Gower Publishing Ltd
Published: 30 Sep 1999

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Manual of Management Development: Strategy, Design and Instruments for Programme Development Manual of Management Development: Strategy, Design and Instruments for Programme Development by Mike Woodcock, J.E. Jones

Manual of Management Development: Strategy, Design and Instruments for Programme Development

by Mike Woodcock, J.E. Jones


ISBN 13: 9780566025273

Format: Hardcover (175 pages)
Publisher: Gower Publishing Ltd
Published: 31 Oct 1985

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Beyond Traditional Training: Develop Your Skills to Maximize Training Impact Beyond Traditional Training: Develop Your Skills to Maximize Training Impact by Ken Marshall

Beyond Traditional Training: Develop Your Skills to Maximize Training Impact

by Ken Marshall


ISBN 13: 9780749430283

Format: Paperback (224 pages)
Publisher: Kogan Page
Published: 11 Jan 1999

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More Team Games for Trainers (Team Games for Trainers Series) More Team Games for Trainers (Team Games for Trainers Series) by Carolyn Nilson

More Team Games for Trainers (Team Games for Trainers Series)

by Carolyn Nilson


ISBN 13: 9780070465909

Format: Paperback (284 pages)
Publisher: McGraw-Hill Education
Published: 16 Jan 1998

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Sharpen Your Team's Skills in People Skills (Sharpen Your Team Skills...S.) Sharpen Your Team's Skills in People Skills (Sharpen Your Team Skills...S.) by Di Kamp

Sharpen Your Team's Skills in People Skills (Sharpen Your Team Skills...S.)

by Di Kamp


ISBN 13: 9780077092764

Format: Paperback (192 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Jun 1997

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How to Succeed in Employee Development: Moving from Vision to Results (Training) How to Succeed in Employee Development: Moving from Vision to Results (Training) by Ed Moorby

How to Succeed in Employee Development: Moving from Vision to Results (Training)

by Ed Moorby


ISBN 13: 9780077091514

Format: Paperback (235 pages)
Publisher: McGraw-Hill Publishing Co.
Published: 01 Jun 1996
Other Format: Paperback

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