Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service (Improving Human Performance)
by David L. Butler Ph.D
ISBN 13: 9780750676847
Format: Paperback (178 pages) Publisher: A Butterworth-Heinemann Title Published: 27 Apr 2004
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The Learning Company: A Strategy for Sustainable Development
by Mike Pedler
ISBN 13: 9780077074791
Format: Paperback (224 pages) Publisher: McGraw-Hill Education Published: 01 May 1991 Other Format: Paperback
Managing for Development (Lifeskills management series)
by Lifeskills International
ISBN 13: 9780566081408
Format: Paperback (116 pages) Publisher: Gower Publishing Ltd Published: 30 Sep 1999
Games for Trainers: v. 2
by Andy Kirby
ISBN 13: 9780566072901
Format: Hardcover (128 pages) Publisher: Gower Publishing Ltd Published: 09 Apr 1992 Other Format: Hardcover
Essentials of HRM
by Shaun Tyson,Alfred York
ISBN 13: 9780750647151
Format: Paperback (368 pages) Publisher: A Butterworth-Heinemann Title Published: 25 Aug 2000
Intern Nation: How to Earn Nothing and Learn Little in the Brave New Economy
by Ross Perlin
ISBN 13: 9781844678839
Format: Paperback (258 pages) Publisher: Verso Books Published: 01 May 2012
Manual of Management Development: Strategy, Design and Instruments for Programme Development
by Mike Woodcock, J.E. Jones
ISBN 13: 9780566025273
Format: Hardcover (175 pages) Publisher: Gower Publishing Ltd Published: 31 Oct 1985
Sharpen Your Team's Skills in People Skills (Sharpen Your Team Skills...S.)
by Di Kamp
ISBN 13: 9780077092764
Format: Paperback (192 pages) Publisher: McGraw-Hill Publishing Co. Published: 01 Jun 1997
Reflective Practice: Writing and Professional Development
by Gillie E J Bolton
ISBN 13: 9780761967293
Format: Paperback (240 pages) Publisher: Paul Chapman Publishing Published: 07 Dec 2000
Beyond Traditional Training: Develop Your Skills to Maximize Training Impact
by Ken Marshall
ISBN 13: 9780749430283
Format: Paperback (224 pages) Publisher: Kogan Page Published: 11 Jan 1999
TRAINING INTERVENTIONS - PROMO (UK PROFESSIONAL BUSINESS Management / Business)
by Margaret Anne Reid,Harry Barrington
ISBN 13: 9780852928042
Format: Paperback (395 pages) Publisher: McGraw Hill / Europe, Middle East & Africa Published: 01 Aug 1999 Other Format: Hardcover, Paperback
How to Succeed in Employee Development: Moving from Vision to Results (Training)
by Ed Moorby
ISBN 13: 9780077091514
Format: Paperback (235 pages) Publisher: McGraw-Hill Publishing Co. Published: 01 Jun 1996 Other Format: Paperback