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Customer Service Training 101: Quick and Easy Techniques That Get Great Results Customer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

by Renee Evenson


ISBN 13: 9780814472903

Format: Paperback (224 pages)
Publisher: Amacom
Published: 01 Sep 2005

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A Practical Guide to Facilitation Skills: A Real-World Approach A Practical Guide to Facilitation Skills: A Real-World Approach by Phil Clements, Tony Spinks

A Practical Guide to Facilitation Skills: A Real-World Approach

by Phil Clements, Tony Spinks


ISBN 13: 9780749410032

Format: Paperback (183 pages)
Publisher: Kogan Page Ltd
Published: 30 Aug 1993

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Employee Development Practice Employee Development Practice by Prof Jim Stewart

Employee Development Practice

by Prof Jim Stewart


ISBN 13: 9780273628118

Format: Paperback (324 pages)
Publisher: Financial Times/ Prentice Hall
Published: 21 Jan 1999

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The Theory of Learning: An Introduction (Theory of Training & Assessment S.) The Theory of Learning: An Introduction (Theory of Training & Assessment S.) by Julie Cotton

The Theory of Learning: An Introduction (Theory of Training & Assessment S.)

by Julie Cotton


ISBN 13: 9780749414801

Format: Paperback (136 pages)
Publisher: Kogan Page Ltd
Published: 28 Jan 1995

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Workshops that Work: 100 Ideas to Make Your Training Events More Effective (MCGRAW HILL TRAINING SERIES) Workshops that Work: 100 Ideas to Make Your Training Events More Effective (MCGRAW HILL TRAINING SERIES) by Tom Bourner,Viv Martin,Phil Race

Workshops that Work: 100 Ideas to Make Your Training Events More Effective (MCGRAW HILL TRAINING SERIES)

by Tom Bourner,Viv Martin,Phil Race


ISBN 13: 9780077078003

Format: Paperback (232 pages)
Publisher: McGraw-Hill Education / Australia
Published: 01 Jun 1993

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Empowering Team Learning: Enabling Ordinary People to do Extraordinary Things (Developing Practice) Empowering Team Learning: Enabling Ordinary People to do Extraordinary Things (Developing Practice) by Michael Pearn

Empowering Team Learning: Enabling Ordinary People to do Extraordinary Things (Developing Practice)

by Michael Pearn


ISBN 13: 9780852927342

Format: Paperback (176 pages)
Publisher: Chartered Institute of Personnel & Development
Published: 01 Oct 1998

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Transactional Analysis for Trainers (McGraw-Hill Training Series) Transactional Analysis for Trainers (McGraw-Hill Training Series) by Julie Hay

Transactional Analysis for Trainers (McGraw-Hill Training Series)

by Julie Hay


ISBN 13: 9780077074708

Format: Hardcover (208 pages)
Publisher: McGraw-Hill Inc.,US
Published: 01 Dec 1992

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How to Take a Training Audit (Practical Trainer S.) How to Take a Training Audit (Practical Trainer S.) by Michael Applegarth

How to Take a Training Audit (Practical Trainer S.)

by Michael Applegarth


ISBN 13: 9780749404291

Format: Paperback (120 pages)
Publisher: Kogan Page Ltd
Published: 30 Jun 1991

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Evaluating Management Education, Training and Development Evaluating Management Education, Training and Development by Mark Easterby-Smith

Evaluating Management Education, Training and Development

by Mark Easterby-Smith


ISBN 13: 9780566023781

Format: Hardcover (230 pages)
Publisher: Gower Publishing Ltd
Published: 29 May 1986

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Learning Alliances (UK PROFESSIONAL BUSINESS Management / Business) Learning Alliances (UK PROFESSIONAL BUSINESS Management / Business) by David Clutterbuck

Learning Alliances (UK PROFESSIONAL BUSINESS Management / Business)

by David Clutterbuck


ISBN 13: 9780852927496

Format: Paperback (160 pages)
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Published: 01 Sep 1998

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