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Informal Learning in the Workplace: Unmasking Human Resource Development

by John Garrick

ISBN 13: 9780415185288

Format: Illustrated (224 pages)
Publisher: Routledge
Published: 17 Sep 1998

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Customer Service Management Training 101: Quick and Easy Techniques that Get Great Results

by Renee Evenson

ISBN 13: 9780814417157

Format: Paperback (224 pages)
Publisher: Amacom
Published: 20 Oct 2011

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