The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
by John P. Wilson
ISBN 13: 9780749450885
Format: Illustrated (336 pages) Publisher: Kogan Page Published: 03 Dec 2008
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Japanese Workplaces in Transition: Employee Perceptions
by Dr Hendrik Meyer-Ohle
ISBN 13: 9780230229389
Format: Hardcover (176 pages) Publisher: Palgrave Macmillan Published: 14 May 2009
Secrets to Enliven Learning: How to Develop Extraordinary Self-Directed Training Materials
by Ann Petit
ISBN 13: 9780883904169
Format: Illustrated (176 pages) Publisher: Pfeiffer Published: 06 Jul 1994
Performance Management: Putting Research into Practice (JB SIOP Professional Practice Series): Putting Research into Action: 21
by James W. Smither
ISBN 13: 9780470192320
Format: Hardcover (704 pages) Publisher: Jossey Bass Published: 11 Sep 2009
Group Relations, Management, and Organization
by Robert French,Russ Vince,Robert French
ISBN 13: 9780198293668
Format: Illustrated (300 pages) Publisher: Oxford University Press, U.S.A. Published: 08 Apr 1999
Protecting Your Business in a Pandemic: Plans, Tools, and Advice for Maintaining Business Continuity
by Geary W. Sikich
ISBN 13: 9780313346026
Format: Illustrated (240 pages) Publisher: Praeger Publishers Inc Published: 30 Jun 2008
Reward Management: Employee Performance, Motivation and Pay (Human Resource Management in Action)
by David Hume
ISBN 13: 9780631196235
Format: Illustrated (264 pages) Publisher: John Wiley & Sons Published: 11 Nov 1995
The Firefly Effect: Build Teams That Capture Creativity and Catapult Results
by Kimberly Douglas
ISBN 13: 9780470438329
Format: Hardcover (272 pages) Publisher: Wiley Published: 15 May 2009
Comparative Analyses of Operating Hours and Working Times in the European Union (Contributions to Economics)
by Lei Delsen,Frank Bauer,Gilbert Cette
ISBN 13: 9783790821840
Format: Hardcover (224 pages) Publisher: Physica Published: 18 May 2009
Pension Fund Risk Management: Financial and Actuarial Modeling (Chapman & Hall/CRC Finance)
by Marco Micocci,Greg N. Gregoriou,Giovanni Batista Masala
ISBN 13: 9781439817520
Format: Illustrated (764 pages) Publisher: Chapman and Hall/CRC Published: 25 Jan 2010
Creative Labour: Working in the Creative Industries (Critical Perspectives on Work and Employment)
by Alan McKinlay,Chris Smith
ISBN 13: 9780230222007
Format: Paperback (284 pages) Publisher: Red Globe Press Published: 29 Jan 2009
Invisible Wounds of War: Psychological and Cognitive Injuries, Their Consequences, and Services to Assist Recovery: Psychological and Cognitive ... and Services to Assist Recovery (2008)
by Terri Tanielian,Lisa H. Jaycox
ISBN 13: 9780833044549
Format: Paperback (492 pages) Publisher: RAND Corporation Published: 14 Jun 2008