The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres
by John P. Wilson
ISBN 13: 9780749450885
Format: Illustrated (336 pages) Publisher: Kogan Page Published: 03 Dec 2008
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Preparing Learners for e-Learning
by George M. Piskurich
ISBN 13: 9780787963965
Format: Illustrated (194 pages) Publisher: John Wiley & Sons Published: 25 Mar 2003
International Perspectives on Competence Development
by Knud Illeris
ISBN 13: 9780415492119
Format: Paperback (240 pages) Publisher: Routledge Published: 18 May 2009 Other Format: Hardcover
Creativity in Groups: v.12 (Research on Managing Groups and Teams) (Research on Managing Groups and Teams, 12)
by Elizabeth A. Mannix,Margaret A. Neale,Jack A. Goncalo
ISBN 13: 9781849505833
Format: Hardcover (336 pages) Publisher: Emerald Group Publishing Limited Published: 13 Nov 2009
Breakthrough Technology Project Management (E-Business Solutions)
by Bennet P. Lientz, Kathryn P. Rea
ISBN 13: 9780124499683
Format: Paperback (342 pages) Publisher: A Butterworth-Heinemann Title Published: 17 Jan 2001
Winning the Talent War: A Strategic Approach to Attracting, Developing and Retaining the Best People
by Charles Woodruffe,Woodruffe
ISBN 13: 9780471987536
Format: Illustrated (208 pages) Publisher: John Wiley & Sons Published: 22 Dec 1999
Work Motivation in Organizational Behavior
by Craig C. Pinder
ISBN 13: 9780805856040
Format: Hardcover (600 pages) Publisher: Psychology Press Published: 29 Aug 2008
Catalytic Coaching: The End of the Performance Review
by Garold L. Markle
ISBN 13: 9781567203080
Format: Hardcover (336 pages) Publisher: Greenwood Press Published: 30 Jan 2000
The Ultimate Advantage: Creating the High-Involvement Organization (Joint Publication in the Jossey-Bass Management Series and t)
by Edward E. III Lawler,Lawler
ISBN 13: 9781555424145
Format: Hardcover (392 pages) Publisher: John Wiley & Sons Published: 16 Mar 1992
Handle With CARE: Motivating and Retaining Employees: Creative, Lost-Cost Ways to Raise Morale, Increase Commitment, and Reduce Turnover (GENERAL FINANCE & INVESTING)
by Barbara Glanz
ISBN 13: 9780071400671
Format: Paperback (250 pages) Publisher: McGraw-Hill Professional Published: 01 Jul 2002
Action Coaching: How to Leverage Individual Performance for Company Success: 43 (J-B US non-Franchise Leadership)
by David L. Dotlich
ISBN 13: 9780787944773
Format: Paperback (316 pages) Publisher: Jossey-Bass Published: 01 Jul 1999
The Economics of Overtime Working
by Robert A. Hart
ISBN 13: 9780521801423
Format: Hardcover (180 pages) Publisher: Cambridge University Press Published: 26 Aug 2004