Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods
by Bob E. Hayes
ISBN 13: 9780873897433
Format: Hardcover (312 pages) Publisher: ASQ Quality Press Published: 31 Jul 2008
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Achieving ISO 9000 (BS 5750): An Introduction to Quality Registration ("Sunday Times" Business Skills S.)
by Peter Jackson,David Ashton
ISBN 13: 9780749414405
Format: Hardcover (224 pages) Publisher: Kogan Page Ltd Published: 23 Feb 1995
Smart Things to Know About Six Sigma: 8 (Smart Things to Know About (Stay Smart!) Series)
by Andrew Berger
ISBN 13: 9781841124339
Format: Illustrated (256 pages) Publisher: Capstone Published: 29 Apr 2003
The Six SIGMA Memory Jogger II: A Pocketguide of Tools for Six SIGMA Improvement Teams
by Michael Brassard, Lynda Finn, Dana Ginn
ISBN 13: 9781576810446
Format: Spiral-bound (265 pages) Publisher: Goal/QPC Published: Dec 2002
Securing Global Transportation Networks: A Total Security Management Approach
by Luke Ritter,J. Michael Barrett,Rosalyn Wilson
ISBN 13: 9780071477512
Format: Hardcover (312 pages) Publisher: McGraw-Hill Professional Published: 01 Oct 2006
BS 5750/ISO 9000 Made Plain: How to Install BS 5750/ISO/9000 in Your Company
by Maxwell Philip
ISBN 13: 9780748717002
Format: Hardcover (248 pages) Publisher: Nelson Thornes Ltd Published: 01 Feb 1994
Accelerating Process Improvement Using Agile Techniques
by Deb Jacobs
ISBN 13: 9780849337963
Format: Hardcover (392 pages) Publisher: Auerbach Publications Published: 16 Dec 2005
Continuous Improvement and Measurement for Total Quality: A Team-based Approach
by Dennis C. Kinlaw
ISBN 13: 9781556237782
Format: Hardcover (225 pages) Publisher: Pfeiffer Wiley Published: 01 Apr 1992
Implementing Quality Through BS5750/ISO 9000
ISBN 13: 9780749407971
Format: Hardcover (208 pages) Publisher: Kogan Page Ltd Published: 30 Mar 1993
The Case Against ISO9000: How to Create Real Quality in Your Organisation
by John Seddon
ISBN 13: 9781860761737
Format: Paperback (250 pages) Publisher: Oak Tree Press Published: 15 Sep 2000
Moral Intelligence: Enhancing Business Performance and Leadership Success
by Doug Lennick, Fred Kiel
ISBN 13: 9780132349864
Format: Paperback (336 pages) Publisher: Wharton School Publishing Published: 23 Jul 2007
The New Economics for Industry, Government, Education - 2nd Edition: For Industry, Government, Education
by W. Edwards Deming
ISBN 13: 9780262541169
Format: Paperback (268 pages) Publisher: The MIT Press Published: 11 Aug 2000 Other Format: Paperback
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