Service Level Agreements: Managing Cost and Quality in Service Relationships
by Andrew Hiles
ISBN 13: 9780412542404
Format: Hardcover (126 pages) Publisher: Thomson Learning Published: 04 Mar 1993
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The Control Theory Manager
by William Glasser
ISBN 13: 9780887307195
Format: Paperback (144 pages) Publisher: HarperCollins,Australia Published: Jan 1995
The Little Black Book of Project Management
by Thomsett
ISBN 13: 9780814471371
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Apr 2002 Other Format: Illustrated
Benchmarking for Best Practice
by Mohamed Zairi
ISBN 13: 9780750639484
Format: Paperback (512 pages) Publisher: Routledge Published: 03 Feb 1998
Reengineering and Total Quality in Schools (Schools Management Solutions)
by Brent.(Edi Davies,John West-Burnham
ISBN 13: 9780273624103
Format: Paperback (256 pages) Publisher: Financial Times/ Prentice Hall Published: 06 Dec 1996
Empowering Service Excellence: Beyond the Quick Fix (Cassell services management)
by Conrad Lashley,Ruth McCurry
ISBN 13: 9780304331697
Format: Paperback (216 pages) Publisher: Cengage Learning EMEA Published: 23 Oct 1997
Dr. Deming: The American Who Taught the Japanese About Quality: The American Who Taught the Japanese about Quality the American Who Taught the Japanese about Quality
by Rafael Aguayo
ISBN 13: 9780671746216
Format: Illustrated (304 pages) Publisher: Touchstone Published: 15 Sep 1991
New Approach to Physical Distribution
by etc., James N. Arbury
ISBN 13: 9780814451397
Format: Hardcover (160 pages) Publisher: Amacom Published: Sep 1967
5S Kaizen in 90 Minutes
by N/A
ISBN 13: 9781852525477
Format: Paperback (145 pages) Publisher: Management Books 2000 Ltd Published: 22 Feb 2008
The Complete Idiot's Guide to Lean Six Sigma (Complete Idiot's Guide): Get the Tools You Need to Build a Lean, Mean Business Machine
by Neil DeCarlo
ISBN 13: 9781592575947
Format: Paperback (400 pages) Publisher: Alpha Books Published: 29 May 2007
The Ultimate Training Workshop Handbook: A Comprehensive Guide to Leading Successful Workshops and Training Programs: A Comprehensive Guide to Leading ... Programs (PERSONAL FINANCE & INVESTMENT)
by Bruce Klatt
ISBN 13: 9780070382015
Format: Illustrated (624 pages) Publisher: McGraw-Hill Published: 01 Jan 1999
Understanding the Balanced Scorecard in a week (IAW)
by Pippa Bourne,Mike Bourne
ISBN 13: 9780340780046
Format: Paperback (95 pages) Publisher: Hodder & Stoughton Published: 26 May 2000 Other Format: Paperback