Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP)
by H. James Harrington
ISBN 13: 9780070267688
Format: Hardcover (274 pages) Publisher: McGraw Hill Published: 31 May 1991
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Process Mastering: How to Establish and Document the Best Known Way to Do a Job (Productivity's Shopfloor)
by Paul Harsin, Ray W. Wilson
ISBN 13: 9780527763442
Format: Paperback (168 pages) Publisher: Productivity Press Published: 01 Jan 1998
Total Quality Management Blueprint (Business Blueprints)
by Barrie G. Dale
ISBN 13: 9780631195771
Format: Paperback (296 pages) Publisher: John Wiley & Sons Published: 23 Aug 1999
Cases in Total Quality Management
by John Oakland,Leslie J. Porter
ISBN 13: 9780750615655
Format: Hardcover (288 pages) Publisher: Butterworth-Heinemann Ltd Published: 17 Feb 1994
Quality Assurance - A Pathway to Excellence
by Diana Sale
ISBN 13: 9780333749920
Format: Paperback (344 pages) Publisher: Palgrave Published: 05 Jun 2000 Other Format: Paperback
Teach Yourself Performance Management (Tybu)
by Phil Baguley
ISBN 13: 9780340876145
Format: Paperback (192 pages) Publisher: Teach Yourself Books Published: 26 Sep 2003
Service Level Agreements: Managing Cost and Quality in Service Relationships
by Andrew Hiles
ISBN 13: 9780412542404
Format: Hardcover (126 pages) Publisher: Thomson Learning Published: 04 Mar 1993
ISO 9001:2000 Quality Registration Step-by-Step
by Fred Dobb
ISBN 13: 9780750649490
Format: Paperback (292 pages) Publisher: A Butterworth-Heinemann Title Published: 23 Oct 2003
The Little Black Book of Project Management
by Thomsett
ISBN 13: 9780814471371
Format: Paperback (192 pages) Publisher: Amacom Published: 01 Apr 2002 Other Format: Illustrated
Toyota Under Fire: Lessons for Turning Crisis into Opportunity
by Jeffrey Liker,Timothy N. Ogden
ISBN 13: 9780071762991
Format: Hardcover (237 pages) Publisher: McGraw-Hill Professional Published: 01 Apr 2011
Reengineering and Total Quality in Schools (Schools Management Solutions)
by Brent.(Edi Davies,John West-Burnham
ISBN 13: 9780273624103
Format: Paperback (256 pages) Publisher: Financial Times/ Prentice Hall Published: 06 Dec 1996
Relationship Marketing: Winning and Keeping Customers (CIM Professional Development)
by Adrian Payne,Martin Christopher,Helen Peck,Moira Clark
ISBN 13: 9780750640176
Format: Paperback (320 pages) Publisher: A Butterworth-Heinemann Title Published: 23 Mar 1998