Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)

by Stephen Coscia

ISBN 13: 9781578200467

Format: Paperback (142 pages)
Publisher: Routledge
Published: 11 Jan 1999

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Information Design

by R Jacobson

ISBN 13: 9780262100694

Format: Hardcover (373 pages)
Publisher: MIT Press
Published: 14 Jul 1999
Other Format: Paperback

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Information and Communication Technology: Vocational A Level (AVCE) (Advanced Gnvq)

by Stephen Doyle

ISBN 13: 9780748753178

Format: Paperback (480 pages)
Publisher: Nelson Thornes Ltd
Published: 14 Dec 2000

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The Practice of System and Network Administration

by Thomas A. Limoncelli,Christina J. Hogan,Strata R. Chalup

ISBN 13: 9780321492661

Format: Paperback (1056 pages)
Publisher: Addison Wesley
Published: 05 Jul 2007

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The Art of Deception: Controlling the Human Element of Security

by Kevin D. Mitnick,William L. Simon,Steve Wozniak

ISBN 13: 9780471237129

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 27 Sep 2002

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