A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

by Andrew Waite

ISBN 13: 9781578200948

Format: Paperback (504 pages)
Publisher: CRC Press
Published: 02 Jan 2002

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Auto-identification and Ubiquitous Computing Applications: RFID and Smart Technologies for Information Convergence (Premier Reference Source)

by Judith Symonds,John Ayoade,Dave Parry

ISBN 13: 9781605662985

Format: Illustrated (364 pages)
Publisher: IGI Global
Published: 15 May 2009

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Communicating at Work

by ALESSANDRA

ISBN 13: 9780671788551

Format: Paperback (272 pages)
Publisher: Simon & Schuster
Published: 01 Jul 1993

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Advances in Cryptology - EUROCRYPT 2004: International Conference on the Theory and Applications of Cryptographic Techniques, Interlaken, Switzerland, ... 3027 (Lecture Notes in Computer Science)

by Christian Cachin,Jan Camenisch

ISBN 13: 9783540219354

Format: Paperback (642 pages)
Publisher: Springer
Published: 22 Apr 2004

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The Art of Deception: Controlling the Human Element of Security

by Kevin D. Mitnick,William L. Simon,Steve Wozniak

ISBN 13: 9780471237129

Format: Illustrated (368 pages)
Publisher: Wiley
Published: 27 Sep 2002

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