Managing the Customer Experience: Turning Customers into Advocates
by Mr Shaun Smith,Joe Wheeler
ISBN 13: 9780273661955
Format: Paperback (272 pages) Publisher: Financial Times/ Prentice Hall Published: 04 Sep 2002
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Quality Auditing
by J. Mills
ISBN 13: 9780412458903
Format: Illustrated (340 pages) Publisher: Springer Published: 30 Sep 1993
Performance Management in Local Government (Managing Local Government)
by S. Rogers
ISBN 13: 9780582062481
Format: Paperback (136 pages) Publisher: Financial Times/ Prentice Hall Published: 07 Jan 1991
Living Strategy: Putting People at the Heart of Corporate Purpose
by Lynda Gratton
ISBN 13: 9780273650157
Format: Hardcover (272 pages) Publisher: Financial Times/ Prentice Hall Published: 19 Apr 2000
The Financial Times Guide to Strategy
by Richard Koch
ISBN 13: 9780273650225
Format: Paperback (320 pages) Publisher: Financial Times/ Prentice Hall Published: 01 Jul 2000 Other Format: Paperback
Public Services and the 1990's: Issues in Public Services Finance and Management
by John Wilson, Peter Hinton
ISBN 13: 9781872807751
Format: Paperback (240 pages) Publisher: Hodder & Stoughton Published: 17 Jun 1993
The Pursuit of Wow!
by Tom Peters
ISBN 13: 9780333650844
Format: Paperback (350 pages) Publisher: Macmillan Published: 05 May 1995
The Manager's Book of Checklists
by Derek Rowntree
ISBN 13: 9780552992916
Format: Paperback (240 pages) Publisher: Corgi Published: 15 Jan 1988 Other Format: Hardcover, Paperback
Blur: The Speed of Change in Connected Economy
by Stan Davis, Chirstopher Meyer
ISBN 13: 9781841120829
Format: Paperback (280 pages) Publisher: Capstone Published: 01 Sep 1999 Other Format: Hardcover, Paperback
Breakthrough Technology Project Management
by Bennet P. Lientz, Kathryn Rea
ISBN 13: 9780124499706
Format: Paperback (289 pages) Publisher: Academic Press Inc Published: Oct 1998
Motivating People (Essential Managers)
by Pippa Bourne, Michael Bourne
ISBN 13: 9781405336871
Format: Paperback (72 pages) Publisher: Dorling Kindersley Published: 01 Oct 2009
Lessons from the Top: In Search of the Best Business Leaders (Penguin Business Library)
by Thomas J Neff, James M Citrin
ISBN 13: 9780140291384
Format: Paperback (448 pages) Publisher: Penguin Books Ltd Published: 28 Sep 2000