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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett


ISBN 13: 9780684832562

Format: Illustrated (320 pages)
Publisher: Free Press
Published: 03 Jun 1997

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Effective Management: People and Organisation: People and Organization Effective Management: People and Organisation: People and Organization by Derek Torrington, Jane Weightman

Effective Management: People and Organisation: People and Organization

by Derek Torrington, Jane Weightman


ISBN 13: 9780132022026

Format: Paperback (490 pages)
Publisher: Financial Times/ Prentice Hall
Published: 01 Apr 1994

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The Set-Up-To-Fail Syndrome: How Good Managers Cause Great People to Fail The Set-Up-To-Fail Syndrome: How Good Managers Cause Great People to Fail by Jean-Francois Manzoni, Jean-Louis Barsoux

The Set-Up-To-Fail Syndrome: How Good Managers Cause Great People to Fail

by Jean-Francois Manzoni, Jean-Louis Barsoux


ISBN 13: 9780875849492

Format: Illustrated (256 pages)
Publisher: Harvard Business Review Press
Published: 01 Sep 2002

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The Handbook of Project-Based Management (Henley Management) The Handbook of Project-Based Management (Henley Management) by Rodney Turner, Bernard Taylor

The Handbook of Project-Based Management (Henley Management)

by Rodney Turner, Bernard Taylor


ISBN 13: 9780077076566

Format: Hardcover (560 pages)
Publisher: McGraw-Hill Education / Australia
Published: 01 Oct 1992
Other Format: Hardcover

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Shopping, Seduction and Mr Selfridge Shopping, Seduction and Mr Selfridge by Lindy Woodhead

Shopping, Seduction and Mr Selfridge

by Lindy Woodhead


ISBN 13: 9781861978882

Format: Hardcover (288 pages)
Publisher: Profile
Published: 25 Oct 2007
Other Format: paperback

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The Future of Leadership The Future of Leadership by Randall White

The Future of Leadership

by Randall White


ISBN 13: 9780273622062

Format: Hardcover (272 pages)
Publisher: Ft PrenticeHall
Published: 18 Jun 1996

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Feedback Toolkit: 16 Tools for Better Communication in the Workplace Feedback Toolkit: 16 Tools for Better Communication in the Workplace by Rick Maurer

Feedback Toolkit: 16 Tools for Better Communication in the Workplace

by Rick Maurer


ISBN 13: 9781563270567

Format: Paperback (112 pages)
Publisher: Productivity Press
Published: 01 Sep 1994

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Losing My Virginity Losing My Virginity by Richard Branson

Losing My Virginity

by Richard Branson


ISBN 13: 9780753503928

Format: Paperback (512 pages)
Publisher: Virgin Books
Published: 17 Jun 1999
Other Format: Hardcover, Mass Market Paperback

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Inside the Magic Kingdom: Seven Keys to Disney's Success Inside the Magic Kingdom: Seven Keys to Disney's Success by Thomas Connellan

Inside the Magic Kingdom: Seven Keys to Disney's Success

by Thomas Connellan


ISBN 13: 9781885167231

Format: Hardcover (160 pages)
Publisher: Capstone
Published: 01 Sep 1999

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Logistics and Supply Chain Management (Financial Times Management) Logistics and Supply Chain Management (Financial Times Management) by Prof Martin Christopher

Logistics and Supply Chain Management (Financial Times Management)

by Prof Martin Christopher


ISBN 13: 9780273630494

Format: Hardcover (304 pages)
Publisher: Financial Times/ Prentice Hall
Published: 27 Aug 1998
Other Format: Hardcover

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Dave Whelan: Playing to Win -The Autobiography Dave Whelan: Playing to Win -The Autobiography by Dave Whelan

Dave Whelan: Playing to Win -The Autobiography

by Dave Whelan


ISBN 13: 9781845134617

Format: Hardcover (320 pages)
Publisher: Aurum Press Ltd
Published: 20 Aug 2009

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