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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett

The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett


ISBN 13: 9780684832562

Format: Illustrated (320 pages)
Publisher: Free Press
Published: 03 Jun 1997

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Communicating Effectively (The Briefcase Books) (Briefcase Books Series) Communicating Effectively (The Briefcase Books) (Briefcase Books Series) by Lani Arredondo

Communicating Effectively (The Briefcase Books) (Briefcase Books Series)

by Lani Arredondo


ISBN 13: 9780071364294

Format: Illustrated (240 pages)
Publisher: McGraw-Hill
Published: 01 Nov 2000

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(Inner) Fitness and the Fit Corporation (Inner) Fitness and the Fit Corporation by Ben C. Fletcher

(Inner) Fitness and the Fit Corporation

by Ben C. Fletcher


ISBN 13: 9781861526441

Format: Paperback (192 pages)
Publisher: Cengage Learning
Published: 01 Sep 2000

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Coaching Knock Your Socks Off Service Coaching Knock Your Socks Off Service by Ron Zemke,Kristin Anderson

Coaching Knock Your Socks Off Service

by Ron Zemke,Kristin Anderson


ISBN 13: 9780814479353

Format: Illustrated (174 pages)
Publisher: Amacom
Published: 01 Sep 1996

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How to Start Your Own Business for Entrepreneurs How to Start Your Own Business for Entrepreneurs by Robert Ashton

How to Start Your Own Business for Entrepreneurs

by Robert Ashton


ISBN 13: 9780273723585

Format: Paperback (312 pages)
Publisher: Pearson Business
Published: 23 Jul 2009

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Business Stripped Bare: Adventures of a Global Entrepreneur Business Stripped Bare: Adventures of a Global Entrepreneur by Sir Richard Branson

Business Stripped Bare: Adventures of a Global Entrepreneur

by Sir Richard Branson


ISBN 13: 9781905264438

Format: Hardcover (352 pages)
Publisher: Virgin Books
Published: 18 Sep 2008
Other Format: Paperback

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The Strategy Workout: Journey to the Heart of Your Business (Financial Times Series) The Strategy Workout: Journey to the Heart of Your Business (Financial Times Series) by Cyril. Levicki

The Strategy Workout: Journey to the Heart of Your Business (Financial Times Series)

by Cyril. Levicki


ISBN 13: 9780273624424

Format: Paperback (288 pages)
Publisher: Financial Times/ Prentice Hall
Published: 28 Nov 1996

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Instant Trainer: Quick Tips on How to Teach Others What You Know Instant Trainer: Quick Tips on How to Teach Others What You Know by C. Charles

Instant Trainer: Quick Tips on How to Teach Others What You Know

by C. Charles


ISBN 13: 9780070119581

Format: Paperback (288 pages)
Publisher: McGraw-Hill Education
Published: 16 Dec 1997

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Complete Idiot's Guide to Making Millions on the Internet (Complete Idiot's Guide to S.) Complete Idiot's Guide to Making Millions on the Internet (Complete Idiot's Guide to S.) by Rod Underhill, Nat Gertler

Complete Idiot's Guide to Making Millions on the Internet (Complete Idiot's Guide to S.)

by Rod Underhill, Nat Gertler


ISBN 13: 9780789722980

Format: Paperback (294 pages)
Publisher: Imprint Unknown
Published: 06 Apr 2000

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Principles of Operations Management (Principles of Management) Principles of Operations Management (Principles of Management) by Les Galloway

Principles of Operations Management (Principles of Management)

by Les Galloway


ISBN 13: 9781861523785

Format: Paperback (235 pages)
Publisher: Cengage Learning EMEA
Published: 18 Jun 1998

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Managing in a Time of Great Change Managing in a Time of Great Change by Peter Drucker

Managing in a Time of Great Change

by Peter Drucker


ISBN 13: 9780750637145

Format: Paperback (336 pages)
Publisher: Routledge
Published: 04 Sep 1997
Other Format: Hardcover

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