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The Big Book of Customer Service Training Games (Big Book Series): Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers

by Peggy Carlaw

ISBN 13: 9780070779747

Format: Paperback (224 pages)
Publisher: McGraw-Hill Education
Published: 01 Oct 1998
Other Format: Paperback

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The Jack Welch Lexicon of Leadership: Over 250 Terms, Concepts, Strategies & Initiatives of the Legendary Leader

by Jeffrey A. Krames,Krames Jeffrey

ISBN 13: 9780071381406

Format: Illustrated (224 pages)
Publisher: McGraw-Hill
Published: 01 Oct 2001

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The Engine of America: The Secrets to Small Business Success from Entrepreneurs Who Have Made It!

by Hector V. Barreto

ISBN 13: 9780470110133

Format: Hardcover (240 pages)
Publisher: Wiley
Published: 09 Oct 2007

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Marketing Research that Won't Break the Bank: A Practical Guide to Getting the Information You Need, Second Edition (Jossey-Bass Nonprofit and Public Management Series)

by Alan R. Andreasen

ISBN 13: 9780787964191

Format: Paperback (304 pages)
Publisher: Jossey-Bass
Published: 18 Oct 2002

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