by SdenBoer (Author)
Provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. This book particularly aims to merge ITIL and Six Sigma into a single approach for continuous improvement of IT service organisations.
Format: Paperback
Pages: 150
Edition: illustrated edition
Publisher: VAN HAREN PUBLISHING
Published: 01 Sep 2006
ISBN 10: 9077212302
ISBN 13: 9789077212301