Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance ... in Operations Research & Management Science

by Ali Emrouznejad (Editor), EmilynCabanda (Series Editor)

• New

  Paperback
  2016

  $148.62

  This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.