Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance ... in Operations Research & Management Science

Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance ... in Operations Research & Management Science

by Ali Emrouznejad (Editor), EmilynCabanda (Series Editor)

Synopsis

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

$153.31

Quantity

10 in stock

More Information

Format: Paperback
Pages: 412
Edition: Softcover reprint of the original 1st ed. 2014
Publisher: Springer
Published: 10 Sep 2016

ISBN 10: 3662512017
ISBN 13: 9783662512012