by Ali Emrouznejad (Editor), EmilynCabanda (Editor)
This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.
Format: Hardcover
Pages: 414
Edition: 2014
Publisher: Springer
Published: 13 Aug 2014
ISBN 10: 3662434369
ISBN 13: 9783662434369