by StephanKaiser (Author), Max Josef Ringlstetter (Author)
This book focuses on critical success factors for professional service firms, offering a compendium of core management principles. Covers the management of service quality, knowledge and marketing as well as the management of people, organization and strategy.
Format: Hardcover
Pages: 320
Edition: 1st Edition.
Publisher: Springer
Published: 02 Dec 2010
ISBN 10: 364216062X
ISBN 13: 9783642160622