by Christos Voudouris (Author), Gilbert Owusu (Author), RaphaelDorne (Author), David Lesaint (Author)
This book presents the latest innovations and technologies used to manage the operations of a service company. The viewpoints presented are based on the latest research as well as practical experience from BT, one of the largest European service providers.
Format: Hardcover
Pages: 326
Edition: 1
Publisher: Springer
Published: 18 Dec 2007
ISBN 10: 3540755039
ISBN 13: 9783540755036