by Dieter Spath (Editor), Klaus-PeterFähnrich (Editor)
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.
Format: Hardcover
Pages: 312
Publisher: Springer
Published: 18 Oct 2006
ISBN 10: 3540298584
ISBN 13: 9783540298588