by Mark Kobayashi - Hillary (Author)
Introduction to key background information on India, its culture and its history as well as its industry.
Step-by-step guide through the whole outsourcing process.
Guidance from leading managers and industry experts.
Each chapter can be used as a primer on a particular subject.
Updated information on companies and the Indian market.
Format: Hardcover
Pages: 321
Edition: 2nd ed.
Publisher: Springer
Published: 08 Mar 2005
ISBN 10: 354023943X
ISBN 13: 9783540239437
Book Overview: 2nd edition
From the reviews of the second edition:
This second edition has been completely revised the publisher claim, with up-to-date information on the latest state of development in the country. ... this book still offers valuable information about the IT-enabled service industries in this continent. The current second edition is a useful text for anyone who is looking to the future for involvement with a country that is already making its mark in IT and offers potentially not only a flourishing market but also growing pool of IT workers. (W. R. Howard, Kybernetes, Vol. 37 (1), 2008)
Mark Kobayashi-Hillary is the Global Research Director of Commonwealth Business Council Technologies, based in London. He is a founding member of the British Computer Society Working Party on Offshore Outsourcing and is researching the subject of business process outsourcing. Mark is a Chartered Information Systems Professional and Master of Business Administration, he has worked at a senior level for several leading banking and technology groups and has been involved in managing outsourced relationships in the UK, Singapore and India.