by HenkAkkermans (Author), Chris Voss (Foreword), Henk Akkermans (Author)
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply.
Format: Hardcover
Pages: 176
Edition: 1st ed. 2018
Publisher: Palgrave Pivot
Published: 07 May 2018
ISBN 10: 3319720163
ISBN 13: 9783319720166