Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent

by HenkAkkermans (Author), Chris Voss (Foreword), Henk Akkermans (Author)

Synopsis

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply.

$61.28

Quantity

20+ in stock

More Information

Format: Hardcover
Pages: 176
Edition: 1st ed. 2018
Publisher: Palgrave Pivot
Published: 07 May 2018

ISBN 10: 3319720163
ISBN 13: 9783319720166