by Claudia Lehmann (Editor), Claudia Lehmann (Editor), John Bessant (Editor), Kathrin M. Moeslein (Editor)
This book explores the ways, tools and options for driving service productivity. It provides specific case examples on service productivity and service innovation, including airports and hotels, healthcare and the professional service industry.
Format: Paperback
Pages: 240
Edition: Softcover reprint of the original 1st ed. 2014
Publisher: Springer
Published: 23 Aug 2016
ISBN 10: 3319349120
ISBN 13: 9783319349121
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