by Claudia Lehmann (Editor), Claudia Lehmann (Editor), John Bessant (Editor), Kathrin M. Moeslein (Editor)
This book explores the ways, tools and options for driving service productivity. It provides specific case examples on service productivity and service innovation, including airports and hotels, healthcare and the professional service industry.
Format: Hardcover
Pages: 242
Edition: 2014
Publisher: Springer
Published: 26 Aug 2014
ISBN 10: 3319059742
ISBN 13: 9783319059747
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