Telephone English: Includes phrase bank and role plays

by JohnHughes (Author)

• New

  Perfect Paperback
  2006

  $31.33

• Used

  Paperback
  2006

  $40.08

  Trains the students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to business phone calls, this work prepares students for dealing with specific situations in the business context in which they operate.