Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (Conflict Communication Series, 4)

Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict: 4 (Conflict Communication Series, 4)

by Bill Eddy (Author), Bill Eddy (Author)

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20 in stock

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Format: Paperback
Pages: 142
Publisher: Unhooked Books
Published: 26 Aug 2021

ISBN 10: 1950057208
ISBN 13: 9781950057207