by Bill Eddy (Author)
We live in an age of rapid change and instant communication. We also live in a Culture of Blame and Disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere -- online, social media, in a letter or even in person. It can be used at work, earning you respect and success. It can help you get along with difficult family members, friends, neighbors and others anywhere in your life. BIFF was designed to protect you and your reputation by responding quickly and civilly to people who treat you rudely, while being reasonable in return. BIFF stands for Brief, Informative, Friendly, and Firm. A BIFF response is easy to remember, but hard to do. It takes practice! This little book gives over 20 examples of BIFF responses for all areas of life--plus additional tips to help you deal with high-conflict people anywhere. This Second Edition includes a new chapter on Coaching for BIFF Responses. Anyone can use this method to help someone else with a BIFF response -- by asking 10 simple questions to make it even more effective. Another helpful tool to shift high-conflict people from blaming to problem-solving is So, What's Your Proposal: Shifting High-Conflict People from Blaming to Problem-Solving, also by Bill Eddy. Bill Eddy, LCSW, Esq., is a lawyer, therapist, mediator, author, and president of High Conflict Institute. He developed the high conflict personality theory and has become an international expert on managing disputes involving high-conflict personalities and personality disorders.
Format: Paperback
Pages: 176
Edition: Second
Publisher: Unhooked Books
Published: 02 Oct 2014
ISBN 10: 1936268728
ISBN 13: 9781936268726
Book Overview: Author, Bill Eddy, has many (up to 50) speaking engagement/year, in which he promotes/sells books back-of-room at each event. Some are international or national conferences and others are organizations who invite him to speak at all or half-day trainings or as keynote or workshop speaker at conferences. We are releasing 5 Bill Eddy titles for Fall 2014, with each book expected to cross-promote. All 5 titles focus on conflict in the workplace instead of Bill's previous titles that focused on family law/divorce. Bill does radio and print interviews as requested. He teaches a course at Pepperdine University once/year. $500 marketing/publicity budget National radio interviews Advertising in National and international publications: Association of Family & Conciliation Courts newsletter; Academy of Professional Family Mediators newsletter; Society for Human Resource Management; others. Promotion targeting business publications Published to coincide with: It's All Your Fault at Work!; So What's Your Proposal?; New Ways for Work: Workbook; New Ways for Work: Coaching Manual. Promotion on authors websites: www.highconflictinstitute.com, www.biff.com (not live yet) and www.newways4families.com. Promotion on publisher websites: www.highconflictinstitutepress.com, www.unhookedbooks.com. Social media campaigns on authors outlets and publisher's outlets, i.e. Facebook, Twitter, blog, Pinterest. Two years ago, over 1100 sites linked to Bill's blog and/or website. I'm not sure what those numbers are now, but they're likely the same or increased. - Publicity and promotion in conjunction with author's speaking engagements (see listing below): January 1/16 -- Handling High Conflict Personalities with the CARS Method Radio Interview of Bill Eddy by Doug Noll (book tie-in: It's All Your Fault!; BIFF), Contact: www.WSradio.com at 7:00pm Pacific Time Zone February 2/12 -- New Ways for Families: National Judicial Institute - Family Law Seminar, Quebec City, Quebec, Canada (no book tie-in) 2/20 -- 7 Tips for Managing High Conflict People, North County Bar Association, Vista, CA (book tie-in: BIFF; High Conflict People in Legal Disputes; It's All Your Fault!; New Ways for Families entire series). Contact: www.NorthCountyBar.org 2/25 -- Law and Ethics Update, Kaiser Permanente Psychosocial Clinicians, San Diego, CA (book tie-in: It's All Your Fault!; BIFF; It's All Your Fault at Work!; New Ways for Work Coaching Manual; New Ways for Work Workbook). Contact: Linda.S.Thornton@kp.org 2/27 - 28 (PST) New Ways for Families Day Two Training, Family Law Pathways Network, Alice Springs, NT, Australia - by Skype (book tie-in: New Ways for Families Professional Guidebook; New Ways for Families Parent Workbook; BIFF). Contact: michelle@newways4families.com March 3/1 -- Managing High Conflict People. Law School for Social Workers Annual CEU Event, Portland, OR (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire series) Contact: www.naylaw.com 3/14 -- Transformation of High Conflict Disputes Through Mediation, 2014 Orange County Mediation Conference, University of California, Irvine, CA (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families Pre-Mediation Workbook; New Ways for Families Pre-Mediation Coaching Manual). Contact: www.ocmediationconference.org 3/28 -- Managing High Conflict Personalities - in Separation and Divorce, Louisiana Chapter - Association of Family and Conciliation Courts, New Orleans, LA (book tie-in: High Conflict People in Legal Disputes; BIFF; New Ways for Families entire listing). Contact: www.afccla.org April: Managing High Conflict People for Healthcare Workers in Maryland; Family Professionals in Calgary, Canada; Family law Judges in Ohio AFCC Conference (Presenting New Ways for Mediation method in 90-minute workshop) in Toronto in June Pepperdine University School of Law Psychology of Conflict course (Malibu, near Los Angeles) in October Association of Professional Family Mediators Conference presenting New Ways for Mediation in October in San Diego 2 weeks in September in Australia: National Mediation Conference - keynote speaker and workshop trainer; Monash University School of Law course: Managing High Conflict People in Legal Disputes ; and other groups. Anchorage, Alaska: New Ways for Mediation of High Conflict Disputes to lawyers and mediators there sponsored by a law firm.