IT Service Management: A Guide for ITIL Foundation Exam Candidates

by RichardGriffiths (Author), Aidan Lawes (Author), ErnestBrewster (Author), JohnSansbury (Author)

• Used

  Paperback
  2012

  $3.51

  ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL (R). It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL (R) licensed product.