The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates

The Manager's Bridge Certificate in IT Service Management: A Guide for ITIL® V3 Exam Candidates

by Colin Rudd (Author)

Synopsis

Invaluable for IT professionals who have an ITIL Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL V3 Expert in IT Service Management. The main focus of the book is the NEW content in ITIL V3 and the material that has changed. The book is closely aligned to the structure of the syllabus and can either be used as a learning aid for self study or as a revision aid within an accredited training course. An ITIL (R) Licensed Product.

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More Information

Format: Paperback
Pages: 236
Edition: 1
Publisher: British Computer Society
Published: 01 Feb 2010

ISBN 10: 1906124205
ISBN 13: 9781906124205

Author Bio
Colin Rudd has worked in the IT industry for over 35 years and has been heavily involved in the development of the IT Infrastructure Library (ITIL). He is former President of the Institute of IT Service Management and is currently a Director of itSMF International and Chair of the itSMF Standards Management Board.