IT Service Management: A Guide for ITIL® V3 Foundation Exam Candidates

by RichardGriffiths (Author), Aidan Lawes (Author), ErnestBrewster (Author), JohnSansbury (Author)

• Used

  Paperback
  2009

  $3.36

  ITIL (R) and IT service management have been practised successfully around the world for more than 20 years. ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL (R) Licensed Product.