by PeterWheatcroft (Author)
This book is a distillation of best practices in IT service delivery and demonstrates the factors that enable organisations to achieve world class standards. The book is for IT managers, executives and consultants. It supports the ISEB Service Management Certificate and other IT service management courses.
Format: Paperback
Pages: 192
Publisher: British Computer Society
Published: 27 Apr 2007
ISBN 10: 1902505824
ISBN 13: 9781902505824