by PhilHailstone (Illustrator), Anthony Mitchell (Author)
Aimed at those who have not yet launched a quality initiative or need to revive an existing one, this book covers such topics as the definition of quality, how quality is linked to profit, and the practical aspects of implementation, benchmarking and performance measurement.
Format: Paperback
Pages: 112
Publisher: Management Pocketbooks
Published: 03 Jan 1998
ISBN 10: 1870471210
ISBN 13: 9781870471213