Managing and Marketing Health Services

Managing and Marketing Health Services

by Anne Smith (Author), Gillian Hogg (Author), Angus Laing (Author), Moira Fischbacher (Author), Anne Smith (Author), Gillian Hogg (Author)

Synopsis

The organisation and management of health care services is a central theme within public policy across the post-industrial world. Demographic, socio-economic and technological changes present challenges for policy makers and health care professionals alike and there is constant pressure for the reorganisation of health care systems in pursuit of accessible, high quality, cost-effective health care delivery in modern democratic societies. Managing & Marketing Health Services provides a critical overview of the key challenges facing health care policy makers, managers and professionals in managing the design and delivery of health care services. It introduces a number of key themes - the service design process, the management of inter-organisational relationships, understanding health care consumers and evaluating service quality - to provide an integrated, holistic perspective on the delivery of health care services. Managing & Marketing Health Services is intended for post-graduate and post-experience courses in Health Care Management.

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More Information

Format: Paperback
Pages: 208
Edition: New
Publisher: Cengage Learning EMEA
Published: 22 Aug 2002

ISBN 10: 1861526784
ISBN 13: 9781861526786

Media Reviews
1. Healthcare policy themes 2. Service design 3. Service structure: understanding inter-organisational relationships and networks 4. Service structure: managing inter-organisational service delivery 5. Understanding healthcare customers 6. The changing consumer 7. Consumer evaluation of healthcare 8. Conclusion meeting performance expectations.