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Operations and Quality Management

Operations and Quality Management

by Sam Ho (Author)

  • New

    Paperback 1999

    $109.01
Synopsis

Operations and Quality Management provides a systematic and proven way of acquiring business excellence through sound and practical operations and total quality management implementation. It links these two important business and management topics together in a balanced and integrated manner. It is a well-structured text based on TQM models and covers important contemporary topics including Japanese 5-S and business process engineering. Operations and Quality Management is extensively illustrated with diagrams practical examples and over 40 cases.

$109.01

Quantity

10 in stock

More Information

Format: Paperback
 Pages: 256
 Edition: New
 Publisher: Cengage Learning EMEA
Published: 01 Apr 1999
ISBN 10: 186152398X
ISBN 13: 9781861523983

Media Reviews
1. Introduction to Operations Management 2. Introduction to Quality and TQM 3. The TQM Gurus' Ideas 4. TQMEX Model 5. Japanese 5-S Practice 6. Business Process Re-engineering 7. Quality Control Circle and Problem Solving 8. ISO 9000 and Quality Audit 9. Total Productive Maintenance 10. TQM/BE Awards 11. TQMEX in the Real World References Suggested Answers Sources of Information and Advice
Author Bio
Professor Samuel K M Ho is an internationally renowned expert in TQM and has taught Operations and Quality Management at Warwick University. Before he became Professor of Strategy and Quality at Luton University Business School, he was invited as the Quality Expert to the Malaysian Government by the Asian Development Bank. He is now Professor of Strategic and Quality Management at International Management Centres in the UK and currently visiting at Hong Kong Baptist University Business School. Apart from being an ISO 9000 Lead Auditor and EQA Assessor, he is also the creator of the 5-S Audit Checklist and the Director of the Hong Kong 5-S Campaign.