by PaulineHall (Author), HilaryMaher (Author)
Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.
Format: Paperback
Pages: 220
Edition: First Edition
Publisher: Oak Tree Press
Published: 15 May 1998
ISBN 10: 1860760902
ISBN 13: 9781860760907