The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

by David Freemantle (Author)

Synopsis

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

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Quantity

1 in stock

More Information

Format: Paperback
Pages: 126
Publisher: Nicholas Brealey Publishing
Published: 23 Sep 2004

ISBN 10: 1857883470
ISBN 13: 9781857883473

Media Reviews
Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business. -- Henry Stewart, Chief Executive, Happy Computers
Author Bio
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.