by Ken (Author), Jim Ballard (Author), Jr. Blanchard (Author), Thad Lacinak (Author)
What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).
Format: Paperback
Pages: 144
Edition: New edition
Publisher: Nicholas Brealey Publishing
Published: 06 Mar 2003
ISBN 10: 1857883268
ISBN 13: 9781857883268