Medical Receptionists and Secretaries' Handbook

by Mari Robbins (Author)

• Used

  Paperback
  2002

  $4.72

  This practical book has become established as a key source of information for medical receptionists and secretaries in both the NHS and the private sector. It aims to provide the knowledge to enable all administrative staff to work more efficiently and effectively. This third edition has been fully revised and updated, and incorporates all the recent changes in the National Health Service. It now includes a chapter on complementary medicine, and reflects on new and proposed initiatives that may occur in the future. It gives administrative staff an understanding of the importance of their role in dealing with patients, contributing to a high standard of patient care.

• Used

  Paperback
  1995

  $3.54

  Those who enter the health service as secretaries and receptionists now have greater responsibility, and greater opportunities for career development, than ever before. Despite this, there is very little material available to support their work and training. This book has therefore been written to provide a concise but comprehensive manual for use as both a college text and a practical reference in hospitals and general practice.

• New

  Paperback
  2015

  $40.93

  This best-selling classic has now been fully revised, expanded and updated. It has established itself over ten years and with three previous editions as the essential handbook for study and daily reference. Medical Receptionists and Secretaries Handbook, Fourth Edition contains vital information for all staff enabling them to work efficiently and effectively both within the NHS and private medical sectors. It encourages an understanding of the importance of administrative staff in providing high standards of patient care and promotes teamwork throughout the whole healthcare environment. No medical receptionist, secretary or healthcare administrator should be without it!