by RichardHession (Author)
This practical handbook prepares call centre workers and anyone who uses the telephone in selling and promotion. It explains the 15 principles of selling and provides help on how to deal with problems and difficult calls.
Format: Paperback
Pages: 116
Publisher: How To Books Ltd
Published: 30 Jan 2004
ISBN 10: 1857037944
ISBN 13: 9781857037944