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Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

Deliver Outstanding Customer Service: 2nd edition: Gain and Retain Customers and Stay Ahead of the Competition (How to Gain and Retain Customers and Stay Ahead of the Compe)

by SusanNash (Author), Derek Nash (Author)

  • Used

    Paperback 2002

    $8.68
Synopsis

This guide to customer service introduces a service management model that saves time and money by providing information, skills and techniques to raise competency in customer care.

$8.68

Save:$3.99 (31%)

Quantity

1 in stock

More Information

Format: Paperback
 Pages: 240
 Edition: 2nd Revised edition
 Publisher: How To Books Ltd
Published: 01 May 2002
ISBN 10: 1857037839
ISBN 13: 9781857037838

Media Reviews
'Neat, simple and effective. Actually that sounds like what most customers want.' The Bookseller; 'This title will be a revelation to all those who put more money and energy into attracting new customers than taking care of their existing ones.' Training Journal
Author Bio
Susan Nash is the President of the US-based EM-Power Training and Consulting and has worked with a diverse range of international companies. Derek Nash tutors Customer Service Excellence at EM-Power and draws on long experience of customer service and support in industry. They train in customer service both in the US and the UK. They live in Foster City, California, US.